We Give You More
One of the best parts of being True Protection is that we not only get to give you this equipment upgrade at no cost, we also get to provide you with a package of other service related benefits.
Theft Protection Guarantee
Our Theft Protection Guarantee is included as part of your monitoring service. It is our way of demonstrating our commitment to you, our valued customer. Monitronics will reimburse your paid insurance deductible up to $500.00 maximum if you have property loss due to a burglary while being monitored by Monitronics.
The theft protection guarantee is the one that most people appreciate, and it’s also what separates us from the competition. Few other companies, in the industry provide their homeowners with something like this. What this means is when someone breaks into your home, steals valuables, and causes any type of vandalism, as long as you file for it with your insurance provider, we will cover the first $500 on your homeowners insurance deductible. It’s almost like having a second insurance.
Free Move Program
If you were to pack up and move after a year of having your system, we would leave the old system in the house, which can raise the value of the home for resale, and we would put a new system at your new location anywhere in the US.
Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services. Contact Monitronics and speak with a Move Specialist. They can assist you with transferring your monitoring service to your new location.
The move program with Monitronics is very flexible; choose the option that works best for you!
Homeowners Insurance Discount
Most insurance companies offer discount premiums up to 20% to homeowners that are secured by electronic security systems. So not only do you gain the peace of mind provided by a professionally installed and monitored security system, you also save money in the process. Talk about a win-win!
Lifetime Service Warranty Program
We also provide you with a Lifetime Service and Warranty Program; we like to call this our re- modeling program. Your technician will always perform a full diagnostic on any of your existing equipment and everything we add is brand new so you should never have a problem. Most people give us a call if they plan on doing some remodeling or other work to the home and need us to move equipment.
If you do have an issue, it will most likely be within the first three months, and we’ll service anything for free of course. But later on, if you wanted to replace any doors, windows, or paint the walls, we’ll come fix, repair or replace anything at no cost as long as you contact us directly.
This program is designed to give long life to your security system and protect you against unexpected repair bills. All parts and labor (except repair or replacement of alarm screens and replacement of batteries used in sensing devices) are covered when your security system needs service, under normal operating conditions and due to ordinary wear and tear.
False Alarm Protection Guarantee
With the Monitronics False Alarm Protection Guarantee you are protected against false alarm fines that result from equipment failure. It’s what you would expect from True Protection and Monitronics; providing additional peace of mind for your home or business.
If you have any false alarms due to the equipment we reuse or install, we’ll actually take care of the first $50 of any fine. As long as you have your alarm permit, you shouldn’t have any problems.
The false alarm rules in Texas are as follows: There is no service fee for the first three (3) false alarms. A $50 fee for the 4th and 5th false alarms, and $75 for the 6th and 7th false alarms, and $100 for the 8th and successive false alarms within the 12-month permit cycle.
At True Protection we pride ourselves on customer service and encourage you to give us a call if you are having any issues with your alarm system, especially false alarms.
Each alarm user in Texas will be notified, whenever possible, after each false alarm. In most cases, the officer answering the alarm call will leave a printed notice at the premises.
Your police department will respond to ALL alarm calls, whether the alarm has a valid permit or not, and whether or not the fees and fines are paid. However, in the case of such violations, additional fees and fines will be assessed. If the alarm site does not have an alarm permit (through non-registration or through having been revoked), the alarm system user will be subject to a fine of between $300 and $500, for each separate occurrence.