TRUE PROTECTION CUSTOMER SUPPORT
Thank you so much for choosing True Protection to protect your home or business with one of our state-of-the-art security systems. We founded our company on two basic principles; providing the latest and best technology to our customers, and providing industry leading customer service.
See below for troubleshooting, billing questions & support.
Billing & Payments
Does Your Bill Say “Brinks Home Security”?
800-447-9239
800-447-9239
This indicates that you are being billed directly by our monitoring station, and you would have to call in directly to the monitoring station for billing questions and updating payment information.
Does Your Bill Say “True Protection”?
800-308-2641
800-308-2641
This indicates that you are being billed by True Protection, and we would be happy to answer any billing questions or update billing information for you.
Technical Support for Equipment
75% of all technical issues are resolved over the phone by our corporate technical support center. If a resolution cannot be reached over the phone, we will assign a service ticket to your account, at which point an in-home technician visit will be scheduled.
Questions Regarding Alarm Monitoring
Calling into the monitoring station directly is the best way to find answers to questions that you have about alarm activity. For instance, if you want to know which sensor caused an alarm to go off, etc. For security reasons, True Protection is not allowed to access this information.
Submit Support Ticket
Still need help? No worries. Fill out the form below, and we will get back to you as soon as possible.
Video Tutorials
2Gig GC2 Panel
- 2Gig GC2 (Go! Control) Panel Tutorial
- Silencing Trouble Beeps on 2Gig GC2 Panel
- Performing a Cell Phone Test on 2Gig GC2 Panel
- Programming a Replacement Sensor on 2Gig GC2 Panel
- Power Cycling a 2Gig GC2 Panel
- Enrolling a Z-Wave Device on 2Gig GC2 Panel
- Programming a 2Gig Thin D/W Sensor on 2Gig GC2 Panel
- Programming a 2Gig Carbon Monoxide Detector on 2Gig GC2 Panel
- Changing the Master Code on 2Gig GC2 Panel
- Adding Additional User Codes on 2Gig GC2 Panel
- Adjusting Chime Settings on 2Gig GC2 Panel
- Adjusting Screen Brightness and Volume on 2Gig GC2 Panel
- Arming Panel in Stay Mode on 2Gig GC2 Panel
- Arming Panel in Away Mode on 2Gig GC2 Panel
- Bypassing Zones on 2Gig GC2 Panel
- How to Calibrate Touchscreen on 2Gig GC2 Panel
- Replacing the Cell Radio on 2Gig GC2 Panel
- How to Access the Cleaning Screen on 2Gig GC2 Panel
Alarm Sensors
- Replacing Battery on 2Gig Thin Door/Window Sensor
- Replacing Battery on 2Gig Recessed Door Sensor
- Replacing Battery on 2Gig Motion Detector
- Replacing Battery on 2Gig Glass Break Detector
- Replacing Batteries on 2Gig Smoke Detector
- Replacing Battery on 2Gig Carbon Monoxide Detector
- Replacing Battery on 2Gig Firefighter Detector
- Replacing Batteries on Crozar Wireless Door/Window Sensor
- Adjusting Sensitivity on 2Gig Wireless Motion Detector
- Replacing Battery on Honeywell 5816 Door/Window Sensor
- Replacing Battery on Honeywell Wireless Glass Break Detector
- Replacing Batteries on 2Gig Secondary Push Button Keypad
Alarm.com Cameras
- Alarm.com Doorbell Camera – Connecting to Wi-Fi and Adding to Alarm.com Account
- Alarm.com Doorbell Camera – Troubleshooting/Reconnecting to Wi-Fi
- Alarm.com Cameras – Reconnecting Alarm.com Indoor Camera to New Wi-Fi Network
- Alarm.com Doorbell Camera – Adjusting Sensitivity to Motion
- Alarm.com Doorbell Camera – Adding Motion-Activated Recordings
- Alarm.com Doorbell Camera – Updating Firmware
CCTV Surveillance Cameras
- CCTV – Connecting LTS DVR to Smartphone App for Remote Viewing of Cameras
- CCTV – Enabling PT Cloud on LTS DVR
- CCTV – Basic CCTV Camera Remote Viewing Troubleshooting
- CCTV – Port Forwarding Tutorial: Spectrum Sagecom Router
- CCTV – Port Forwarding Tutorial: Spectrum Wave2 Router
- CCTV – Port Forwarding Tutorial: AT&T 2Wire Router (old model)
- CCTV – Port Forwarding Tutorial: AT&T BGW210 Router (new model)
- CCTV – Port Forwarding Tutorial: Netgear Router
Qolsys IQ2+ Panel
- IQ2+ – Wall Mounting Installation
- IQ2+ – Installing and Adding in a Kwikset Z-Wave Door Lock
- IQ2+ – Pairing Z-Wave Devices
- IQ2+ – Pairing a Qolsys IQ Remote Secondary Touchscreen
- IQ2+ – Pairing S-Line Encrypted Sensors
- IQ2+ – IQ2 Panel Overview
- IQ2+ – Motion Detector Installation
- IQ2+ – Door Sensor Installation
- IQ2+ – Window Sensor Installation
- IQ2+ – Smoke Detector Installation
- IQ2+ – Carbon Monoxide Detector Installation
- IQ2+ – Flood Sensor Installation
- IQ2+ – Enabling Partitions on Qolsys IQ2+ Panel
- IQ2+ – Door Window Sensor Device Training
- IQ2+ – Motion Detector Device Training
- IQ2+ – Glass Break Detector Device Training
- IQ2+ – Shock Sensor Device Training
- IQ2+ – Carbon Monoxide Detector Device Training
- IQ2+ – Smoke Detector Device Training
- IQ2+ – Fall Pendant Device Training
- IQ2+ – Garage Tilt Sensor Device Training
- IQ2+ – Keyfob Device Training
- IQ2+ – Z-Wave Plug-In Siren/Strobe Device Training
- IQ2+ – Z-Wave Lamp Module Device Training
- IQ2+ – Temperature Sensor Device Training
- IQ2+ – Smart Door Lock Device Training
- IQ2+ – Thermostat Device Training
- IQ2+ – Z-Wave Garage Door Controller Device Training
- IQ2+ – Video Doorbell Device Training
- IQ2+ – Indoor Camera Device Training
- IQ2+ – Outdoor Camera Device Training