Cancel or Verify Alarms using the Alarm.com app

Cancel/Verify Alarms allows you to respond to alarm events directly and communicate with a monitoring station to indicate if the alarm is accidental or a real emergency. If you wish to opt-in to the Cancel/Verify feature, contact your True Protection.

Important: Cancel/Verify only appears when the system is in an alarm state after sensors are tripped. Only users with Master-level permissions can access this feature.

To Cancel or Verify an Alarm Using the Alarm.com App:

1. Log into the app once the system is in alarm.
   • The Cancel/Verify option remains active for 2 minutes after the alarm signal is sent.
2. During the countdown, review video cameras or communicate with those at home.
3. Press and hold Cancel Alarm or Verify Alarm to complete the action.
4. A confirmation screen will confirm whether the alarm was canceled or verified.

Frequently Asked Questions

Why Use Cancel/Verify?

The Cancel/Verify feature helps reduce accidental alarm dispatches, saving time and avoiding potential fines. It also prevents distractions for emergency personnel. By pressing a button, users can quickly resolve situations without waiting for a monitoring station call.

When Can Cancel/Verify Be Used?

Cancel/Verify appears in the Alarm.com app only during an alarm event and after the entry delay timer has elapsed. It is not available outside of active alarm events.

Who Can Use This Feature?

Cancel/Verify is available with all interactive service packages. Only users with Master Control permissions can access it. Users with lower permission levels cannot view or use this feature.

How Long Is Cancel/Verify Active?

Cancel/Verify remains active in the Alarm.com app for 2 minutes after the alarm signal is sent.

Are Alarm Signals Held Until Cancel/Verify Is Pressed?

No. Alarm signals are sent as expected. Cancel/Verify buttons can be used after the signal has been sent and received by the monitoring station.

What Happens When You Press Cancel or Verify?

Pressing Cancel Alarm sends a disarm signal to the panel, while pressing Verify Alarm confirms the alarm as an emergency to the monitoring station. The monitoring station uses this information to adjust response actions as needed.

Can Cancel/Verify Be Used with Linked Logins?

No. Cancel/Verify is only available on individual accounts.

How Can I Get Cancel/Verify?

Contact your service provider to check for support and compatibility. If your service provider does not support it, ask whether their monitoring station supports the feature.