Reviews

See what our wonderful customers are saying about our work!

We had a fantastic experience with these guys. John came out to give an estimate and go over my options right away and was fine with me getting estimates from other places before making a decision. When discussing the options, he didn't try to oversell me on anything and simply presented the options and told me how they would work if I were to get them.The installation process had a hiccup thanks to us having painters in the house at the same time, so we had to delay that a couple days. When John heard, he promised he'd be out personally the next day to make sure the installation went smoothly and quickly. He was true to his word and made sure everything was perfect. Issues can pop up with even the best companies, but what truly matters is how the company reacts when there is an issue. It's obvious that John makes it a high priority to ensure each and every issue is handled with the care it deserves. I'd recommend them to anyone.
Kevin Tipton
Kevin Tipton
15:27 13 Jul 18
Super easy set up! Now I feel safe in my home and know that everything is secure when I'm not there. Definitely recommend.
Amanda Horvath
Amanda Horvath
15:11 21 Sep 18
John and his team are super great. Very informative on what our home needed in a security system and most importantly did not try to sell us devices we did not need.
Amanda Hoffman
Amanda Hoffman
14:06 21 Sep 18
Even though we have had a few hick-ups they have been very attentive with making sure everything was working perfectly at my home and business.
Denise Corbin
Denise Corbin
17:24 24 Sep 18
True Protection was responsive on short notice. The representative was very thorough in his inspection and accommodating of my limited knowledge base.
Ross Tomlin
Ross Tomlin
18:32 21 Sep 18
These guys are great! Local crew, personal service and great install/ monitoring equipment prices. The tech that came out was really nice as well. He took his time to ensure I knew how everything worked. Great experience.
Lane Brown
Lane Brown
16:13 23 Oct 18
I needed an alarm system for my new business, and after many quotes from other companies I chose True Protection. John Jarvis and his team were great, delivered beyond my expectations. John was able to get me an installation date within two days of our initial contact. The installer (I think his name was Scott?) was quick and explained the system with a friendly attitude. True Protection offered the same features as ADT for much less. Not to mention he's local here in Austin, and they're a Texas company. We are a new local business and we're big on keeping it local. I highly recommend John and True Protection!
Print Austin
Print Austin
00:01 19 Oct 18
True Protection is awesome! I got quotes from multiple companies, but the way John explained everything helped me decide. Unlike other sales guys, John was very patient, not forcing me to take a decision and helped me choose the right plan. He was always there to respond post-installation. William, who installed all the devices for us was very diligent and thorough as well. He explained and showed us how things work. When I signed up, I missed out on a couple of promotions just by a month. But John was kind enough to compensate me in other ways. I highly recommend them. Amazing customer service!!
Jyothiswaroop J
Jyothiswaroop J
22:15 01 Oct 18
One of the best decisions I've ever made. Two days before a long vacation I realized I would enjoy myself much more if I had an alarm on my house while away. I called True Protection expecting them to say "we can schedule you in X weeks" like every other time I've had a last-minute time-sensitive idea. Only this time, True Protection was at my house the following day completing a full install. Seriously.. 24 hours after calling my house was completely secured, sensors on all doors, glass break sensors, motion sensor. They gave me a full tutorial on how to use it and assisted in linking it up to my phone which is an amazing feature. The whole system is controllable from the app on my phone which enabled me to check in while away, disarm the system for the dog sitter, re-arm it if I forget to set it on the way to work and all of that. And best of all, especially for someone who always hesitated to get an alarm after assuming I couldn't afford it, the price is almost unbelievable for what you get. The piece of mind is priceless and I kicked myself for not calling them sooner.
Michael May
Michael May
16:40 02 Oct 18
Loved working with True Home Protection. Great products to make my family feel safe and bring my home into the 21st century. Very reasonable prices and always available service with a smile.
Gabe Hodge
Gabe Hodge
20:32 25 Sep 18

I’ve done business with two other security companies in the past. I must say, True Protection has by far the best customer service. They are very friendly and very professional. Brett answered every question I asked him and John quickly addressed one concern that I had. I love the fact that I can monitor my alarm system from my cell phone. My family and I are feeling a lot safer because of them. I would recommend True Protection to everyone.
Fredrick M. – Round Rock, TX

John Jarvis is very honest and up front. He spoke to me about several options and even helped break down competitors to explain the differences and similarities. He won’t try to sell you something that you don’t need. Amazing customer service and amazing price! I shopped around a bit for price and system capabilities and I highly recommend True Protection.
Salman K. – Pflugerville, TX

True Protection is AWESOME! They have wonderful customer service and quick installation. We have used many well-known name brand security systems in the past, but none have given us the one on one attention that True Protection has provided. Thank you for keeping our family safe.
Cassandra B. – Helotes, TX

True Protection is hands down the best security system I have ever had. I previously had ADT, which treated my family and I like a number, but with True, they strive to make sure you’re taken care of. I don’t have to worry about being thrown around at a call center, they’ve always been there for me on the same day when needed. Being a man with a wife and kids, I don’t take the protection of my family and home lightly; True Protection understands that, and their personal care has earned my respect and business. Bottom line, you can’t find better service or peace of mind with any other security company, True always has your back.
Rob P. – Austin, TX

Being able to talk to a knowledgeable local person is always a plus. I called for a quote and it was delivered to my inbox within 30 mins. The service was installed the next day. So from the account manager to the installer the service was excellent. All cost were upfront and there were no nickel and dime hidden fees during installation. Great service!
Maria D. – San Antonio, TX

I chose this local Austin, Texas company because you can call and talk to real people on the phone who are there for you. They guarantee their products and have come back to fix equipment without any hassle or charge. They offer everything the other companies do at competitive prices. I’ve been very happy with this company and would definitely recommend them.
Scarlett O. – Austin, TX

I can honestly say that I love this company. I have had nothing but great experiences with the folks in office, and my technician, Ivan has been amazing. I’ve had some issues with my internet that has required Ivan to come out a few times. He’s been on time, professional, personal, and a pleasure to work with. He’s been available to help me at my home, over the phone, even at night and on weekends. The system works great and my experience with their customer service makes me never want to leave. I’m in customer service myself, and I can say this is how business should be done.
Matt B. – San Antonio, TX

Wow! I’m impressed with this company! Everyone I’ve dealt with has been extremely professional, knowledgeable and helpful. Their can-do attitude far exceeded the other companies I contacted. They had the right equipment to equip my garage and rear gate for fire and surreptitious entry respectively. None of the other companies I contacted could do that. Ivan, the technician, showed up precisely on time and completed the installation efficiently. Top notch people! Top notch equipment! Top notch service!
Bob R. – Katy, TX

True Protection is one of the best companies in the Industry. Their rates are very flexible and the knowledge of the people involved from sales to installations is amazing. On top of that, they’re local. Which is a huge selling point. I don’t like hearing from companies that are based in other states and in my experience. Most of them don’t have the quality of customer care as they boast. But, True stays true to their name. They are the True Protection for Texas.
Joshua H. – Houston, TX

True Protection is by far the best security company! They were not pressuring me into getting a system but insured my home was getting the best protection at the best rate. ADT, and Vivint does not compare to what True Protection can offer you. To top it off, the technician was great! He was very knowledge, kept me informed during the installation process and showed me how to use my alarm system. Overall very well professional technician True Protection have.

If you are looking for the top-notch security company that is local, take care of their customers and the technician are trained and very well knowledge and professional, I suggest you get True Protection!
Amanda N. – Houston, TX



We recently moved into a new house that had an old school wired security system. I wanted to upgrade to a more modern system with some home automation and True Protection came out and solved the problem. John came out and surveyed the existing sensors and found a way to economically integrate it all for a very reasonable price. I have already referred a new customer.
John W. – Austin, TX

If you are looking for a great company with exceptional customer service, you will find it with True Protection. Right from the start Matt got me an estimate and very easy set up application, the tech (Brad) showed up two days later and installed all the equipment, walked me through everything, and I was up and running. Katrina followed up and made sure everything was to my satisfaction. Just really high-quality system and outstanding customer service (very rare these days) I can’t thanks True Security enough for upgrading my home security and saving me money!!
Tim O. – Schertz, TX



These guys are top notch. They asked the right questions ahead of time and came prepared to secure my tricky old house. The setup and response couldn’t have gone more smoothly. The software makes it sooo easy to secure and adjust settings on-the-go.
T S. – Austin, TX

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