Corporate Partner / Monitronics
True Protection is an authorized dealer for Monitronics Security. This partnership is built on high standards that are demanded by both companies in order to provide the highest quality service and professionalism in the Security Industry.
As the nation’s second largest residential security provider, Monitronics delivers an award-winning alarm monitoring service to over 1 million homes and businesses 24 hours a day, 365 days a year. Through their network of authorized dealers, they have been able to provide an industry-leading monitoring service to an increasing amount of families and businesses every day. True Protection is among the top 5% in services rendered throughout their entire network of authorized dealers, securing thousands of homes and businesses each year.
Monitronics is recognized as an industry leader in alarm monitoring and security services. True Protection has allowed Monitronics to maintain their focus on enhancing their alarm monitoring services, while we provide exceptional product knowledge, professional installation, and customer service for every customer. Because of Home Security companies like True Protection, Monitronics doesn’t just talk quality service, they focus on backing it up!
Awards & Recognition
We are extremely proud to be partnered with industry-leading companies, such as Monitronics. These partnerships allow for each involved entity to focus on improving their own products and services. For our partners, our success is their success and their success is ours. We all improve individually, and together at the same time!
While we do our part to secure families and businesses throughout Texas, Monitronics continues to pour efforts into enhancing the monitoring services that they provide. The awards and recognition that they have received over the years paint a clear picture of their desire to be the very best alarm monitoring service there is.
2012, 2013, & 2014 Consumer’s Choice Award®
Montronics received the 2012, 2013, and 2014 Consumer’s Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.
2013 Police Dispatch Quality Award
Monitronics was recognized by the Security Industry Alarm Coalition and the False Alarm Reduction Association as the company that best demonstrated proactive and innovative false alarm strategies in 2013 with the annual Police Dispatch Quality Award.
Because unnecessary alarm dispatches are a burden to law enforcement, Monitronics has worked diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers at the same time. The focus that Monitronics has placed on reducing false alarms has allowed True Protection to offer the False Alarm Protection Guarantee as a part of our benefits package.
Frost & Sullivan North American Customer Value Leadership Award
Monitronics is a four-time Frost & Sullivan award winner (2008, 2010, 2011, & 2013). Each year, Frost & Sullivan present this award to the company that has demonstrated great growth strategies and implementation.
As an authorized dealer for Monotronics, we take great pride in this award. This award not only proves the dedication that Monitronics has as a company, but it also brings to light the value that each authorized dealer brings to providing professional assistance and security to the businesses and families in the United States. We value security highly, and we value our service to others with higher regard.
2014 Bronze Stevie® Award American Business Award
Combining the efforts of several key disciplines, Monitronics’ Customer Experience Department won a Bronze American Business Award for Support Department of the Year.
2014 Bronze Stevie® Award: Alarm Response Center
Monitronics’ Five Diamond Certified Alarm Response Center won 2014 Contact Center of the Year and Front-Line Customer Service Team of the Year.
We can always rely on Monitronics to provide each of our customers with a satisfactory experience. Rather it be a burglary, or just a false alarm, we know that any experience our customers have with their monitoring station will be pleasant and reliable.
Five Diamond Certification
The Central Station Alarm Association (CSAA) has awarded Monitronics’ Alarm Response Center with the prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.
This certification is only achieved by a company that has a strong desire to offer the best service possible. The CSAA Five Diamond Program is a certification program signifying excellence in 5 key points:
- Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory.
- Commitment to the highest levels of customer service.
- Commitment to ongoing job-related education and testing.
- Commitment to raising industry standards.
- Commitment to reducing false dispatches.
Monitronics has achieved IQ (Installation Quality) Certification from the IQ Certification Program, which recognizes security providers who adhere to the highest standards of installation, monitoring and customer service.
The IQ Certification is yet another award that we, as an authorized dealer, are very proud of. Our goal is to offer our customer’s unparalleled service and solutions to their home security and home automation needs. The IQ Certification shows that we have done our part through customer service and installations.